Returns
Changed your mind?
You have 14 days from receiving your order to tell us you'd like to return it, and a further 14 days to send it back to us.
What we can accept
Items must be unworn, unwashed and in their original packaging with tags attached. For hygiene reasons we cannot accept returns of underwear, hosiery or swimwear once the hygiene seal or liner has been removed or the item has been worn.
How to return
Message us on Instagram with your order number and the items you'd like to return, and we'll send you the return details. You pay for return postage unless the item is faulty; we recommend a tracked service as you're responsible for the parcel until it reaches us.
Refunds
Once we've received and checked your return we'll refund you to your original payment method within 14 days. If you're cancelling your whole order we'll also refund standard delivery.
Faulty or incorrect items
If something arrives faulty, damaged or not as described, tell us and we'll offer a refund, replacement or repair, and cover the return postage. This doesn't affect your statutory rights.
Exchanges
For a different size or colour, the quickest way is to return the original item and place a new order, so you get the item while stock lasts.